Privacy Policy

1. Who we are

This policy explains how Axela Digital Pty Ltd ABN 43 671 479 968 of 32 Meek St, Brighton VIC 3186, Australia (Axela, we, us) handles personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2. What we collect

We collect only what we need to respond to you, deliver our services and run our business. This may include:

• your name, work email, phone number, company and role;
• anything you tell us through our contact form, by email, on a call or in a meeting;
• booking details when you schedule a call with us;
• information about your business that you or your organisation share with us during an engagement;
• basic technical information your browser sends when you visit our website, such as your IP address.

We do not ask for sensitive information (such as health information) and ask that you don't send it to us.

3. How we collect it

Mostly directly from you: through our website contact form, when you book a call, when you email or speak with us, and while we work together. Sometimes we collect business contact details from public sources (such as LinkedIn or your company's website), from people who introduce us, or from business data providers.

4. Why we use it

• to respond to your enquiry and arrange calls;
• to prepare proposals and deliver, support and improve our services;
• to manage our client relationships, invoicing and records;
• to send you updates or insights we think are relevant. You can unsubscribe at any time;
• to meet our legal and regulatory obligations.

5. Who we share it with

We don't sell personal information. We share it only with:

• service providers who help us run our business, such as website hosting and forms, scheduling, email, CRM, accounting and AI tools;
• subcontractors working with us on your engagement, who are bound to keep it confidential;
• professional advisers, such as our accountants and lawyers;
• anyone we are required or authorised by law to share it with.

6. Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States and the European Union. Where we use AI services in client work, this is set out in our Master Services Agreement and the relevant Statement of Work. We take reasonable steps to make sure overseas recipients handle personal information consistently with the Australian Privacy Principles.

7. Our website

Our website does not use advertising or tracking cookies. Our booking tool (Calendly) and web fonts (Google Fonts) are loaded from third-party services, which may receive your IP address and set their own cookies under their own privacy policies. Information you submit through our contact form is processed by our website host.

8. Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including limiting access to the people who need it and using reputable, access-controlled systems. We keep information only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.

9. Access and correction

You can ask to see the personal information we hold about you, or to correct it, by emailing contact@axela.com.au. We'll respond within a reasonable time, usually 30 days.

10. Questions and complaints

If you have a question or complaint about how we've handled your personal information, email contact@axela.com.au. We'll look into it and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version is always on this page.